1. Contact Details

a. Your contact details must be filled in on the hire website before your first hire. A free membership will be made for you which will then allow the hire of library items.
b. Your personal details will be kept in accordance with the Data Protection Act 1998, and will only be used to contact you in relation to your loan and occasional events or promotions if permission has been granted for marketing.
c. Your details will be kept on the system for the 1 year membership period. You will be sent an e-mail when your membership has expired. If you do not renew, your details will be anonymously archived.

 

2. Loan Cost and Duration

SLINGS
a. All slings are lent subject to availability, condition and suitability. 
b. Generally, 2 slings may be borrowed at a time but this is at the discretion of Snugglebugs Dorset. Once a sling is returned, another loan may be made. Multiple slings may be hired at once depending on availability.
c. The minimum loan period for slings is 1 week. Each sling loan costs £7 per week. Loan fees are non-refundable, however they are transferable. 

 

3. Deposit/Card details

a. All payments for hire are done by card and no deposit will be taken. We ask that you store your card details securely with our payment provider.
b. The replacement of any lost or damaged items may be taken by us from your card on file; you will be notified before payment is taken. Charges for missing components will be equal to replacement cost (including any postage costs). Charges for items damaged beyond normal wear and tear will be judged on a case by case basis. 
c. At our discretion, repair/replacement costs may be reduced or waived for those with special or exceptional circumstances. We can arrange payment plans for higher value items.

 

4. Payment

a. Loan costs are payable by card. Card details should preferably be securely saved as this acts as your deposit for any items hired. 
b. Loan fees are non refundable.
c. We do not accept cash payments, but bank transfers are possible upon request.

 

5. Reservations

a. It may be possible to reserve an item. You will be able to collect the item subject to when it is next available and as agreed in advance. We cannot offer guarantees for when items will become available, but will do the utmost to update you as to availability.
b. Reservation services are made available entirely at the discretion of Snugglebugs Dorset and these facilities may be withdrawn at any time without notice.
c. If you do not collect your reserved sling at the agreed upon time and location, your reservation will be cancelled unless otherwise discussed with us, with no refund given.
d. Payment for reserved items will be taken in advance of collection of the item(s).

 

6. Postal Loans

a. At our discretion you may be able to hire a carrier by post. Standard fees and loan periods apply. An extra charge will be made to cover postage and packaging which will vary depending on the type of loan. 
b. Postal loans are made available entirely at the discretion of Snugglebugs Dorset and these facilities may be withdrawn at any time without notice.

c. Hire period starts on the day the carrier is recorded as delivered (or the first attempted delivery, if delivery is unsuccessful)

d. When returning the carrier via post you are responsible for it until it arrives. For this reason, we recommend you send with a Signed For or Tracked service. 'Royal Mail Signed For' insures carriers up to the value of £50, 'Royal Mail Tracked' insures carriers up to the value of £150, 'Royal Mail Special Delivery' insures carriers up to £750. Please retain proof of postage until the carrier has been confirmed as safely received.

e. Please ensure you allow sufficient time for the carrier to arrive on or before its return date.

f. Please ensure that the carrier, instructions and any accessories are packaged appropriately. If the carrier does not come boxed we request that you 'double-bag' the carrier and write the address on both layers.

g. Carriers should be returned to: Snugglebugs Dorset, 8 Greystoke Avenue, Bournemouth, BH11 9NL

 

7. Late Returns and Renewals

a. If you do not return an item on the date agreed with no prior contact, discussion or agreement with Snugglebugs Dorset, you will be charged £2 per day in late fees. This will be paid through your saved card or added onto your account as an outstanding payment. 
b. It is usually possible to renew your loan with payment charged directly to your card via our payment provider (provided the information has been securely saved) subject to availability of the item. 
c. Under adverse or unforeseen circumstances we may reduce or waive fines for late returns as long as this has been fully agreed by us before the end of the loan period. 
d. If we are unable to contact you about a loan and do not hear from you within 30 days after the due return date, we will consider the items lost/stolen. Legal action may then be taken. We may charge you an amount up to the full value of the hired items. Every effort will be made to contact you by a variety of methods first, which does not exclude personal visits to collect where possible.
e. If you are unable to return your item(s) by the agreed date due to staff illness or public holidays (including bank holidays, Christmas and Easter periods), we will extend your loan period free of charge and agree a new return due date with you. This does not include client booked holidays - it is the responsibility of customers to know when their return date falls.

 

8. Returning Items

a. Returns can be made on or before the due date to several agreed locations;

 

• Sarah May Animal Assisted Therapy, Ashley, BH25 (Lock box)

• Snugglebugs Dorset home, Bearwood, BH11 (Lock box)

• Slades Park Cafe during our Sling walk event, BH10

• Ashley family Hub, Normans Way, New Milton BH25 5FN during our monthly pop-up event

 

Please contact us if you require full address details and access codes for either lock box.

b. Postal returns are an option at the discretion of Snugglebugs Dorset, subject to customers arranging tracked postage to return for insurance and liability purposes. If you do not return items via tracked postage, you are liable for the full cost of any lost items. Please see details above in section 6, postal loans.
c. If you are having difficulty returning an item due to adverse circumstances, we may be able to arrange collection within the local area for a standard charge of 55p per mile (business mileage set by HMRC) plus a small admin fee for the convenience.

 

9. Condition of Items

a. All slings are checked before lending to ensure that they are in good condition and working order. The borrower should also check the condition of the item prior to the start of the loan.
b. It is the borrower's responsibility to check over the item before every use. Check all the fastenings, inserts, fabrics, buckles, hems and seams ensuring that there are no tears, breaks, cracks or holes. If any damage is discovered please stop using the item immediately and contact us.
c. If you would like to wash a sling while you have it, washing instructions for all slings can be found under the relevant section of Lend Engine.